FAQ's

What is your return/exchange policy?

We understand that sometimes things just don't work out, so we offer free replacements or refunds for damaged products or those with manufacturing errors within 30 days of product delivery. However, please note that we are unable to accept returns or exchanges for discounted items, personalized products, or items with visible signs of wear or use. Please make sure that the returned items have tags on and are in the original packaging.

For more detailed information, please check out this link: Refund Policy

How long does it take to receive my order?

We strive to get your order to you as quickly as possible! After you place your order, we typically ship it out within 2-7 business days. You'll receive a notification once your order has shipped, so you can keep an eye out for it.

For more detailed information, please check out this link: Shipping Policy

Do you offer international shipping?

We offer international shipping to most countries, but unfortunately, we are unable to ship to Guadeloupe, North Korea, Russia, and Ukraine at this time. Please note that shipping rates and estimated delivery times vary depending on your location and the shipping method you choose. To see the available shipping options and costs for your order, simply proceed to checkout and enter your shipping address.

What is your shipping policy?

We aim to ship your order within 2-7 business days of purchase, but during busy times, it may take a bit longer. You'll receive a notification once your order is shipped.
Shipping charges are based on your location and will be displayed at checkout. For US orders, we offer a flat rate shipping fee of $8.

For more detailed information, please check out this link: Shipping Policy

Do you offer gift wrapping or special packaging?

We're sorry, but at this time we do not offer gift wrapping or special packaging.

Can I track my order?

Absolutely! As soon as your order ships, we'll send you a notification including a tracking code to help you monitor its progress. Simply follow the instructions in the notification to track your order and stay up-to-date on its delivery status.

What if I receive a damaged or defective item?

If you receive a damaged or defective item, we recommend inspecting your order upon delivery and contacting us immediately so we can resolve the issue. If you received the wrong item, please let us know as soon as possible so we can correct the mistake.

For more detailed information, please check out this link: Refund Policy

How do I cancel my order?

We know that sometimes you may need to cancel an order. To do so, please contact us as soon as possible to check the status of your product. Here you can find our contact page. We'll be happy to assist you with the cancellation process.

Can I change my shipping address after placing an order?

We understand that sometimes you may need to change your shipping address after placing an order. Whether or not this is possible depends on the product's status. To find out if an address change is possible, please contact us using this link: contact information. Keep in mind that if the product is already prepared for shipping, we cannot guarantee that an address change will be possible.

What is your privacy policy?

Our website takes user privacy seriously and is committed to protecting the personal information that you provide us. We only collect information that is necessary to provide you with our services and to improve your experience on our website. This information may include your name, email address, and other details that you voluntarily provide to us.

For more detailed information, please follow this link: Privacy Policy.

Do you offer discounts or promotions?

We love to offer discounts and promotions to our valued customers! To stay up-to-date on our latest deals, we recommend checking our website regularly or subscribing to our email list. As a subscriber, you'll be the first to know about any upcoming discounts or promotions, so you can take advantage of the savings. Thank you for your interest in our products/services, and we look forward to providing you with great deals in the future!

How do I contact customer service?

You can contact us directly in our Customer Service Page

Can I change or modify my order once it has been placed?

If you need to make changes or modifications to your order, please contact us as soon as possible. While we cannot guarantee that changes can be made once an order has been placed, we will do our best to accommodate your request. If you change your mind about the product, you can cancel the order by contacting us through our website in the Contact Us page.

What is your sizing chart?

We provide a sizing chart for each product in its description section. To access it, simply navigate to the product you're interested in, and you'll find the sizing chart available. If you have any questions or need assistance with sizing, please don't hesitate to contact our customer support team.